Refund policy
At P&JS Gift House, your complete satisfaction is our top priority. We believe in building strong relationships based on trust and top-notch products. That's why we stand behind everything we sell and offer a hassle-free solution if your order doesn't meet your expectations. Here's how we make it right...
Important Swag Terms
We are dedicated to ensuring the best possible swag experience for you and your recipients. It is strongly recommended to maintain communication with your swag recipients and carefully inspect all items upon delivery. Should any issues with your swag be identified, please reach out to us within 7 days of delivery so that we can promptly address and resolve the matter.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at sales@pjgifthouse.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@pjgifthouse.com.
Addressing Incorrect Logo Prints / Items / Size
Before placing an order, our account managers will assist you in determining the appropriate logo or artwork printing and sizes for all catalog products and suggest the best options based on your preferred fit. It is strongly advised to confirm the mockup and sizing for specific products before confirming the order.
In the rare event that the items you receive do not match the mockup, items or size you ordered, or should you encounter any instances of your logo or artwork being incorrectly printed on delivered items, please inform us within 7 days of delivery by reaching out to sales@pjgifthouse.com. We will make efforts to correct and replace the items if available or offer a credit or refund.
To aid in corrections, kindly provide a clear photo of the items featuring any of the said discrepancy. For clarification, the logo and artwork depicted in the mockup sent to you will be considered the correct version.
Damages and issues
Please inspect your order upon reception to ensure that the merchandise was delivered damage free. Should you come across any broken or damaged items, kindly get in touch with us within 7 days of delivery at sales@pjgifthouse.com, and provide photos of the affected swags. Following a review, we will either replace the damaged items, if feasible, or issue a credit or refund.
Important Notice: Ceramic or Glass Items and Our Damage Policy
We love the unique touch ceramic or glass items add to swag projects, but want to be upfront about their special considerations. Due to their delicate nature and sensitivity to temperature, ceramics or glass fall outside our usual damage protection policy. However, we're still happy to produce and ship them if you wish!
Just keep in mind that ceramics might not be the best fit for rough-and- tumble situations. We recommend exploring alternative options that are more durable for shipping, everyday use, and handling varying temperatures.
Choosing ceramics or glass means acknowledging the possibility of breakage, and accepting that we won't be able to offer replacements, refunds, or credits for damage occurring:
- During daily use
- During shipment and transit
- During storage, due to the material's thermal behavior
It's also important to remember that once we deliver your ceramic or glass swag, proper care becomes your responsibility. So, if you're unsure about how these items should be used, or if your project involves a lot of movement or heat, we suggest choosing sturdier alternatives. Let's work together to find the perfect swag for your needs!
Important Notice: Using P&JS Gift House for Third-Party Items
While we offer platform access for managing and shipping non-P&JS Gift House items, we want to be transparent about their limitations. P&JS Gift House cannot guarantee the quality or condition of these items. Therefore, we are not responsible for any damage or breakage that may occur during shipping or otherwise. Please note that this policy expressly excludes third-party items.
Issues with Quantity or Missing Items in Preset Boxes
Ensure that all items were received correctly by consulting with your recipients. Should you observe any discrepancies, such as shortages in quantity or missing items within the packs, please notify our team at sales@pjgifthouse.com within 7 days of delivery. We will rectify the situation by either replenishing the quantity shortfall or replacing the missing items, if possible, or by issuing a refund or credit equivalent to the value of the missing items.
OTHERS
Not satisfied with your experience? There are moments when special circumstances require a distinct solution. At the core, our commitment is to the valued relationship we have with you, and we want to ensure your satisfaction. If you think your request goes beyond the scope of this policy or merits an exception, please reach out to us at sales@pjgifthouse.com or by calling +65 6747 1812.